Order-Processing & Delivery

Order Processing

We try our best to process orders as soon as we can! 
  • Lead time for processing orders is 1-2 working days
  • For new launches and sale periods, processing time may take up to 5 working days due to the surge in sales

Standard Delivery Options

Singapore/ Local Orders
 

+ SGD 4.50 for Mail Box Delivery with Tracking (via Singpost)

  • For orders below SGD 120
  • Comes with a tracking number
  • 1 - 3 working days
  • For launches, festive and peak seasons (eg. 9/9, Christmas, or Chinese New Year etc), note that our courier may experience high volume delay due to the surge in sales
- Free Mail Box Delivery with Tracking (via Singpost)
  • Only for orders SGD 120 and above
  • Comes with a tracking number
  • 1 - 3 working days
  • For launches, festive and peak seasons (eg. 9/9, Christmas, or Chinese New Year etc), note that our courier may experience high volume delay due to the surge in sales

+ Self-collection at Nodspark HQ (Balmoral Plaza)

  • You will receive an email from hello@nodspark.com when your order is ready for collection
  • Operating hours for self-collection:
    Wed - Fri, 10 am to 5pm
  • Address: 271 Bukit Timah Road #02-13 Balmoral Plaza Singapore 259708
International Orders
+ SGD 12 for International Registered Mail via Singpost
  • For all orders below SGD 120
  • Comes with a tracking number
  • 7 - 15 working days, depending on the address overseas

+ For orders* SGD 120 and above: Free International Registered Mail via Singpost

  • Only for orders SGD 120 and above
  • Comes with a tracking number
  • 7 - 15 working days, depending on the address overseas
Please also note (tax-related matters):
You might be charged handling fees and taxes when your order goes through the customs (EU customers are subject to VAT as of 1 July 2021).

Unfortunately, we have no control over these charges as customs and tax regulations differ for each country. If you have any questions regarding the charges, please refer to your local delivery service to understand your country's import tax. 

Incomplete/ Incorrect Address
Should an order be sent back to us due to an incomplete or incorrect address, we will require a courier top-up cost before we can resend the parcel out again.

We are not liable for lost mail due to incomplete or wrong address.

Updated: 10 May 2024