Order-Processing & Delivery

Packing Time

  • Lead time for processing orders is 1 working day
  • For new launches and sales periods, processing time can take up to 3 workings days due to the surge in sales
  • For orders made over the weekend, we will process the order on Tuesday as our office is closed on Mondays as well
  • All-in-all, we try our best to process orders as soon as we can

Delivery Options

Singapore

  • Free delivery via Singapore Normal Mail
    • For all orders below $100
    • 3-5 business days for non-peak season; up to 2 weeks for peak/festive season 
    • No tracking number. We are not liable for lost or slow mail under this option
  • + SGD 3 for Singpost Registered Mail/ Courier
    • Comes with a tracking number
    • 2-4 business days
    • By default, we will use whichever the faster option is on our end
    • If you have a strong preference between the two, please leave a comment on your choice of delivery (either Registered Mail, or Courier)
    • Free Registered Mail/ Courier
      • Only for orders $100 and above
      • Comes with a tracking number
      • 2-4 business days
      • By default, we will use whichever the faster option is on our end
      • If you have a strong preference between the two, please leave a comment on your choice of delivery (either Registered Mail, or Courier)
    • + SGD 6 Express Courier 
      • Comes with a tracking number
      • 1-2 business days
    • Self-collection at our office
      • Please email us at iamnodspark@gmail.com to arrange for self-collection after your order has been made
      • We will reply you when your order is ready for collection
      • Our opening hours for self-collection is Tues - Sat, 11am to 6pm

    Worldwide

    • Flat fee of $6
    • Comes with a tracking number
    • 7-15 business days, depending on the address overseas

     

    Wrong or incomplete address

    • What if I gave you an incomplete or wrong address?

    Should the order be sent back to us, we will require a top-up of delivery cost before we can resend the parcel out again. We will not be liable for lost mail due to incomplete or wrong address